Finance FAQ

They are two separate finance products. The pay monthly option (9.9%APR Representative) is available on solar panels, battery storage, boilers and air source heat pumps, and lets you spread the cost over up to 15 years with interest and no deposit. The 0% interest-free option is available on battery storage over 12 to 24 months with a 25% deposit, and on selected boilers over 12, 24 or 36 months with a 20%, 30% or 40% deposit. You choose one or the other when you apply.

Yes. With the 0% option, no interest is charged at any point during the agreement. The total you repay, deposit included, equals the cash price of your installation, with no arrangement fees added to the headline price. Available on battery storage and selected boilers, subject to status.

It depends on the option. Pay Monthly Finance needs no deposit, though you can put down up to 50% to reduce your monthly payments. Interest Free Credit always includes a deposit: 25% on battery storage, and 20%, 30% or 40% on selected boilers depending on whether you repay over 12, 24 or 36 months. You can choose to pay more, up to 50%. The minimum finance amount after any deposit is £1,000. Terms are confirmed in your credit agreement before you sign.

Your first payment is normally collected by Direct Debit around one month after your installation is complete, not when you apply or when the agreement is signed. The exact date is confirmed in your credit agreement before you sign and commit.

No for a quote alone; yes if you apply for finance. Getting an installation price doesn't touch your credit file. A full finance application runs a credit check recorded on your file, and only happens once you choose regulated credit. This is standard for any regulated credit agreement.

Yes, whenever you like. Ask the lender for a settlement figure - that is the remaining balance plus an early settlement charge of up to two months' interest, with the rest of the interest taken off. On the 0% option there is no interest, so settling early means paying the remaining balance. If you would rather chip away at it, you can overpay at any time, as a lump sum or a regular extra amount, with no charge. That cuts both the interest and the term.

Yes, from day one. It is not a roof lease or a rent-a-roof scheme, and UKEM has no rights over your roof or your equipment. If you pay on finance, that is a personal loan in your name. The system is still yours.

The system stays with the house, so the new owner gets the equipment, the MCS certificate and the manufacturer warranties. For solar, they can set up export payments with their own energy supplier. Solar usually helps the EPC rating too, which is a plus when you sell. The loan stays with you, not the house. Most people clear it from the sale or add it to the asking price.

UK Energy Management Group Ltd is an Introducer Appointed Representative of Shermin Finance Limited, trading as STAX, which is authorised and regulated by the Financial Conduct Authority. Shermin Finance Limited acts as a credit broker, not a lender. Full details of the lender will be provided as part of your credit agreement.

Yes. If you are eligible for a grant such as the Boiler Upgrade Scheme, the grant amount is deducted from the total cost first. You can then finance the remaining balance using either option. See our grants advice hub for current schemes.

The minimum loan amount is £1,000 and the maximum is £25,000, covering most residential installations we quote. If you pay an optional deposit, the financed amount after the deposit must still be at least £1,000. Your quote shows the cash price so you can see what fits within those limits before applying.

If your complaint relates to the credit agreement, raise it first with the lender named on your agreement. If you are still not satisfied with their final response, you can escalate free of charge to the Financial Ombudsman Service (FOS) at financial-ombudsman.org.uk or 0800 023 4567. The FOS is independent and its findings may differ from those of TrustMark or the Consumer Protection Association, which cover the installation rather than the credit.