Finance FAQ

They are two separate finance products. The pay monthly option (9.9%APR Representative) is available on solar panels, battery storage, boilers and air source heat pumps, and lets you spread the cost over up to 15 years with interest and no deposit. The 0% interest-free option is available on battery storage over 12 to 24 months with a 25% deposit, and on selected boilers over 12, 24 or 36 months with a 20%, 30% or 40% deposit. You choose one or the other when you apply.

Yes. With the 0% option, no interest is charged at any point during the agreement. The total you repay, deposit included, equals the cash price of your installation, with no arrangement fees added to the headline price. Available on battery storage and selected boilers, subject to status.

It depends on the option. Pay Monthly Finance needs no deposit, though you can put down up to 50% to reduce your monthly payments. Interest Free Credit always includes a deposit: 25% on battery storage, and 20%, 30% or 40% on selected boilers depending on whether you repay over 12, 24 or 36 months. You can choose to pay more, up to 50%. The minimum finance amount after any deposit is £1,000. Terms are confirmed in your credit agreement before you sign.

Your first payment is normally collected by Direct Debit around one month after your installation is complete, not when you apply or when the agreement is signed. The exact date is confirmed in your credit agreement before you sign and commit.

No for a quote alone; yes if you apply for finance. Getting an installation price doesn't touch your credit file. A full finance application runs a credit check recorded on your file, and only happens once you choose regulated credit. This is standard for any regulated credit agreement.

Yes. You can settle either agreement early at any time. On the 0% option you simply pay the remaining balance. On the 9.9%APR option you may save on interest by settling early. You can also make overpayments at any time to reduce the outstanding balance.

UK Energy Management Group Ltd is an Appointed Representative of Shermin Finance Limited, trading as STAX, which is authorised and regulated by the Financial Conduct Authority. Shermin Finance Limited acts as a credit broker, not a lender. Full details of the lender will be provided as part of your credit agreement.

Yes. If you are eligible for a grant such as the Boiler Upgrade Scheme, the grant amount is deducted from the total cost first. You can then finance the remaining balance using either option. See our grants advice hub for current schemes.

The minimum loan amount is £1,000 and the maximum is £25,000, covering most residential installations we quote. If you pay an optional deposit, the financed amount after the deposit must still be at least £1,000. Your quote shows the cash price so you can see what fits within those limits before applying.

If your complaint relates to the credit agreement, raise it first with the lender named on your agreement. If you are still not satisfied with their final response, you can escalate free of charge to the Financial Ombudsman Service (FOS) at financial-ombudsman.org.uk or 0800 023 4567. The FOS is independent and its findings may differ from those of TrustMark, the Consumer Protection Association, or RECC, which cover the installation rather than the credit.