Cookies Policy

1. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They help websites work properly and tell the website owner how the site is used. This policy also covers similar technologies, such as local browser storage, which we treat in the same way.

2. How We Use Cookies

This website uses cookies in the following categories:

• Strictly necessary cookies: Essential for the website to work; they cannot be switched off. They manage your session, remember your cookie choices and support the optional tools in section 3 when you open them. If you start a quote in our online quote tool (app.ukem.co.uk), it sets two strictly necessary cookies that this website can also read: ukem_quote (30 days), which records which products you have a quote in progress for and how far you have got, and ukem_sid (one year), a random session reference that lets messages about your quote follow you between the two sites. Neither holds your name, contact details, address or prices, and this website uses them only to take you back to an unfinished quote and show your quote messages.
• Analytics cookies: Help us understand how visitors use the site, such as which pages are visited and for how long, so we can improve it. Google's tag management script is requested when a page loads, but it sets no cookies and stores nothing on your device unless you accept the Analytics or Advertising category. If you arrive from one of our campaign links and accept Analytics, the link's campaign tags are kept in your browser's session storage until you close the tab, so our quote tool knows which campaign you came from.
• Advertising cookies: Set by us and our advertising partners to measure how our adverts perform and to show you relevant advertisements on other websites. Used only if you accept the Advertising category.

Cookies on this website are set by us and by third-party services we use. Our cookie settings panel explains each category and lets you switch Analytics and Advertising on or off.

3. Live Chat, Support Chat and Eligibility Checker

Three optional tools on this website are provided by contracted suppliers, each acting only as our data processor under a written agreement:

• Live chat, which lets you message our support team.
• The Need support chat on our Contact page, a guided questionnaire that takes the details of a support request.
• The eligibility checker on our ECO4 scheme page, a guided questionnaire that asks a short series of questions to see whether you might qualify.

These tools load only when you press the button that opens them. Once open, the supplier may set cookies and use local browser storage to remember your conversation or progress and to recognise you on a return visit. What you send, your name, and any contact details you give are processed on our behalf and passed to us so we can respond.

For a supplier's name, address or privacy notice, email info@ukem.co.uk. To remove data these tools have stored, clear cookies and site data for this domain in your browser.

The company video on our About page loads from YouTube's privacy-enhanced player (youtube-nocookie.com) only when you press play; YouTube's own privacy terms then apply.

4. Your Choices

When you first visit this website, you will be shown a cookie consent banner. You can accept or reject non-essential cookies. You can change your preferences at any time by clicking the cookie settings link in the website footer.

You can also control cookies through your browser settings. Most browsers allow you to block or delete cookies. Please be aware that blocking all cookies may affect the functionality of this website.

5. Changes to This Policy

We may update this Cookies Policy from time to time. The date at the top of this page indicates when it was last updated.

6. Contact

If you have any questions about our use of cookies, please contact us at info@ukem.co.uk.

For more information about cookies, visit www.allaboutcookies.org or www.youronlinechoices.com/uk.