Vulnerable customer support
Recognised four times across 2024 and 2025, including UK Winner and National Special Commendation.
For councils & housing associations
Delivering retrofit at scale for the UK’s public sector
UKEM Group is an approved supplier on the UK’s leading public sector procurement frameworks. Councils, housing associations, and delivery partners can procure our services through routes they already use, with compliance documentation ready for bid submission.
30,000+ Measures installed
11,200+ Homes retrofitted
£6.1m+ Annual bill savings delivered
Approved framework supplier
Procure through the routes you already use
UKEM Group is on the UK's leading public sector and social housing procurement frameworks. Councils, ALMOs, and housing associations can engage us through compliant procurement routes, with our pre-qualification documentation available on request.
How to work with us
Three routes to engage UKEM
Whichever procurement route fits your programme, we have the structure and compliance behind us to move quickly from award to site.
-
Pre-qualified on DPS frameworks
We are an approved supplier on multiple Dynamic Purchasing Systems, so your procurement team can award work through compliant, audited routes.
-
Direct local authority delivery
We deliver directly for councils across England and the Midlands, from single estates to full portfolio retrofit programmes.
-
Delivery partner model
We work alongside housing associations, Net Zero Hubs, and retrofit coordinators to deliver measures at pace across whole portfolios.
How we deliver
A turnkey partner from scope to aftercare
We manage every stage of the retrofit journey, so clients get a seamless end-to-end service without coordinating multiple contractors or suppliers.
-
Plan the project
We shape strategy, identify targets, and align with delivery partners on scope, eligibility, and programme milestones.
-
Engage residents
Our marketing and outreach teams handle eligibility checks, appointments, and resident communications to maximise participation.
-
Survey and design
Accredited assessors complete PAS 2035 assessments, EPCs, and technical surveys to design the right measures for each home.
-
Installation
Our national delivery network installs insulation, ventilation, heating, and low-carbon technologies with minimal disruption.
-
Quality assurance and reporting
We manage compliance, auditing, H&S, and post-installation checks, then report progress, capture data, and provide funding evidence packs.
-
Aftercare
Residents receive ongoing support, warranty guidance, and issue resolution so performance holds up beyond handover.
UKEM has been one of EDF's key strategic ECO and GBIS framework partners for many years now, and has consistently delivered strong volumes of ECO and GBIS eligible measures, including cavity, loft, room in roof, and interior wall insulation to a very high standard. UKEM has consistently been on EDF's top tier of ECO partners, a result of our close funding relationship developed across a range of ECO obligations.
Mark Dallan
Consortium and Stakeholder Manager, Zero Carbon Homes, EDF
Partners & clients
Trusted by councils, housing associations, and delivery partners
A selection of the public bodies and delivery partners we work with on retrofit and energy-efficiency programmes.
Industry recognition
Judged best in the UK for supporting vulnerable households
UK Winner at the 2024 National Energy Efficiency Awards in Fuel Poverty & Vulnerable Customer Support, with continued recognition across 2024 and 2025 for renewable heat delivery and fabric upgrades.
Renewable heat installation
Regional Winner in both 2024 and 2025, plus National Third Place in 2024.
Insulation, fabric and heating
Insulation & Fabric Highly Commended in both 2024 and 2025, plus Boiler & Heating Commended in 2024.
Certifications and registrations you can verify
Every registration below is independently verified and publicly searchable. Click any badge to look us up on the official register.
Every registration above is independently verifiable. Click any badge to view us on the official register, or see the full compliance page for registration numbers grouped by category and downloadable evidence for bid submissions.
We invest in the communities we work in
Being dedicated to making a positive social difference runs through our DNA. Alongside energy-efficiency measures, we fund and partner on community initiatives where our work happens.
On the ground in County Durham
We sponsor Spennymoor Town FC because the club matters to people in the towns where many of our team live. The funding goes to work that happens off the pitch as much as on it, reaching neighbours who too often miss out: