Certifications and registrations you can verify
Every registration below is independently verified and publicly searchable. Click any badge to look us up on the official register.
Certifications in detail
What each certification protects
Grouped by what they cover for you: safety on site, the quality of the install, environmental impact, your data, renewable eligibility, technical competence, and your consumer rights.
Health & Safety
Your installation is carried out under strict safety protocols, independently audited.
- ISO 45001:2018 Our workplace safety is managed to an international standard and independently audited every year
- CHAS Elite We meet advanced compliance requirements across health and safety, modern slavery, anti-bribery, environmental management, and information security, verified by an independent assessor
- SSIP Our safety processes are pre-qualified under the Safety Schemes in Procurement framework
Quality & Installation Standards
Every installation follows a documented quality process, so nothing gets missed.
- ISO 9001:2015 Every installation follows a documented quality process, independently audited
- TrustMark Your installation is backed by a government-endorsed guarantee and financial protection
- KIWA The products and systems we install are independently certified for quality and performance
Environmental Responsibility
We actively manage and reduce the environmental impact of our work.
- ISO 14001:2015 Our environmental impact is managed to an international standard and regularly audited
Data Protection & Cyber Security
Your personal data is handled securely and in line with UK regulations.
- Cyber Essentials Our IT systems meet the government-backed standard for protection against common cyber threats
- ICO Registration We are registered with the Information Commissioner's Office for data protection compliance
Renewable Energy & MCS
We are fully certified to design and install renewable energy systems that qualify for government grants.
- MCS Installations Your renewable energy system qualifies for government incentives like the Boiler Upgrade Scheme
- MCS ASHP Design Heat pump systems are designed by certified professionals for maximum efficiency in your home
- IAA (incl. PAS 2030) Our installations are approved by the Installation Assurance Authority, including PAS 2030 certification for energy efficiency measures
Technical Competence
All installations are carried out by qualified, registered professionals.
- NAPIT Registered Our electricians are registered with NAPIT and authorised to self-certify electrical work
- Electrical Self-Certification We can certify our own electrical work, so you do not need a separate inspection
- Gas Safe Registered Your gas work is carried out by legally registered, qualified engineers
Consumer Protection & Finance
Clear protections for customers, from initial quote through to aftercare.
- FCA Registered Finance options are offered through a regulated process as an Appointed Representative of Shermin Finance Limited (FRN 727594)
- RECC You are protected by the Renewable Energy Consumer Code, a government-approved consumer protection scheme
- EPVS Your installation performance is validated through the Energy Performance Validation Scheme
- CPA Your installation is backed by the Consumer Protection Association, providing insurance-backed guarantees and deposit protection
What our certifications mean for you
How these standards protect your installation, your home, and your investment.
What protection do I have if something goes wrong?
Multiple layers. TrustMark provides a government-endorsed guarantee and financial protection. The Consumer Protection Association (CPA) provides insurance-backed guarantees and deposit protection on money you pay before installation. TrustMark and RECC also apply deposit safeguards for member companies, so if work has not started and something goes wrong, you can recover funds through the relevant scheme. RECC covers renewable energy installations with its own dispute resolution. Your statutory consumer rights apply on top of all of these.
What if UKEM is no longer trading when I need to claim on the warranty?
This is exactly what insurance-backed guarantees are for. Your workmanship warranty is underwritten by an independent insurer through TrustMark and the Consumer Protection Association. If we are no longer trading, the policy still stands and you can claim on it directly. RECC provides equivalent protection for renewable energy installations.
What happens if we disagree and cannot sort it out between us?
Talk to us first. Email customercare@ukem.co.uk and we will work with you to put it right. Most issues are resolved this way, and the full steps are set out in our complaints procedure. If we cannot agree an outcome, you can escalate for free. For installation or workmanship, TrustMark, the Consumer Protection Association, and RECC (renewables) each run their own dispute resolution. For finance or credit, raise it with the lender named on your agreement first, then escalate to the Financial Ombudsman Service for free (financial-ombudsman.org.uk, 0800 023 4567).
Can a certification be taken away from you?
Yes, and that is the point. ISO 9001, 14001, and 45001 are reaudited every year by an external assessor, with surveillance visits in between. CHAS, TrustMark, MCS, NAPIT, Gas Safe, and the others all run their own renewal cycles and inspection regimes. If standards slip, a certification can be suspended or withdrawn, which is why the verify links on this page point to the official registries rather than to us.
How do I know these certifications are genuine?
Every certification on this page that has a public register includes a direct "Verify" link to the official registry. You can look us up independently on each one. These are run by the certification and registration bodies themselves, not by us.
