Question 1

Is this legit? How can it be free?

Accepted Answer

It is free because of a government energy efficiency scheme, designed to tackle fuel poverty and reduce carbon emissions across Great Britain. Under the ECO3 and ECO4 schemes, medium and large energy suppliers have targets to meet (ECO stands for “Energy Company Obligation”) and they fund the installation of energy efficient systems in British households.   Find out more here: www.ukem.co.uk/post/eco3-scheme-it-s-not-a-scam

Question 2

Who are UK Energy Management (NE) Ltd?

Accepted Answer

We work with energy companies in Great Britain to find people like you who are eligible for energy efficient upgrades. We take your details and check your eligibility to this government backed scheme. There is no cost to you for using our services and it’s free to find out if you qualify or not.   Once you complete the eligibility form, a member of our team will contact you to discuss all the options available to you. You can then decide which measures you want installing; there is no obligation.   Once you’re approved, we work around you to install the measures you have chosen.   Find out more here: www.ukem.co.uk/post/uk-energy-management-ne-ltd-how-could-we-help-you

Question 3

Do I have a qualifying household?

Accepted Answer

To qualify for an electric storage heater grant you must be living in private accomodation that is for domestic use.   These grants are not available if you live in Council or Housing Association accommodation.

Question 4

What type of heating qualifies?

Accepted Answer

If your electric storage heaters are 10+ years old or perhaps one (or several) are faulty, then you should apply for an electric storage heater grant. We can organise high energy efficiency units to be installed by fully accredited partners.   If you use standard electric heaters or fan heaters to heat your property then you should apply for this free grant as we can replace your current heaters with new storage heaters.

Question 5

What benefits qualify for a grant?

Accepted Answer

To qualify for funding, someone living in the property needs to be in receipt of at least one of the benefits listed below: • Armed Forces Independence Payment • Attendance Allowance • Carer’s Allowance • Child Benefit* • Child Tax Credit • Constant Attendance Allowance • Disability Living Allowance • Income-Based Jobseekers Allowance • Income-Related Employment Support Allowance • Income Support • Industrial Injuries Disablement Benefit • Pension Guarantee Credit • Personal Independence Payment (PIP) • Severe Disablement Allowance • Universal Credit • War Pensions Mobility Supplement • Working Tax Credit *Household income limits apply

Question 6

Why do you need my personal information?

Accepted Answer

We need to validate your eligibility to the scheme by contacting the DWP (Department for Work & Pensions) or speak to your local council in the event you don’t automatically qualify (see flexible eligibility).

Question 7

Do I get a warranty for work carried out?

Accepted Answer

Yes. All of the work we carry out comes with either a warranty or guarantee. Find out more here.

Question 8

What areas do you cover?

Accepted Answer

We have a national installation team, multiple branches and cover the whole of Great Britain.

Question 9

What are heating grants?

Accepted Answer

Grants mean you do not have to pay for the heating or energy efficiency measures installed. There is nothing to pay either up front or subsequently because it is done by way of a grant, not a loan.   These are given as part of the government energy efficiency scheme, designed to tackle fuel poverty and reduce carbon emissions across Great Britain. Under the ECO3 and ECO4 schemes, medium and large energy suppliers have targets to meet (ECO stands for “Energy Company Obligation”) and they fund the installation of energy efficient systems in British households.   Find out more here: www.ukem.co.uk/post/how-can-the-energy-company-obligation-eco-work-for-you

Question 10

What if I don’t Qualify?

Accepted Answer

Even if you do not qualify we may be able to contact your local authority to see if an exception can be made by means of what is known as “LA Flex” (Local Authority Flexible Eligibility).   Find out more here: www.ukem.co.uk/flexible-eligibility

Question 11

How can I save money on heating?

Accepted Answer

From simple measures like turning down your thermostat, to applying for heating funding, we look at four ways to save money on your heating bills.   Find out more here: www.ukem.co.uk/post/four-ways-to-save-money-on-your-heating-bills

Question 12

Do I have to fill in a form on each service I’m interested in?

Accepted Answer

No. Only one form is required and we can run through all of your options with you.

Question 13

What types of insulation do you offer?

Accepted Answer

At UK Energy Management (NE) Ltd we offer insulation for Solid Walls Cavity Walls Loft (both converted and unconverted) Underfloor Find out more here: www.ukem.co.uk/we-are-certified-insulation-installers

Question 14

Why should I insulate my loft?

Accepted Answer

Around ¼ of lost heat in a property is through the roof, but just 10cm of loft insulation can reduce heat loss by up to 75%! There are more benefits that this however.   Find out more here: www.ukem.co.uk/post/five-benefits-of-loft-insulation

Question 15

How do I know my heating needs upgrading?

Accepted Answer

There are several tell-tale signs to be on the look out for before your heating system breaks down and leaves you in trouble.   Find out more here: www.ukem.co.uk/post/signs-it-s-time-for-a-heating-upgrade

Question 16

Why is ventilation so important?

Accepted Answer

It can seem a bit strange talking about ventilation when looking to keep your home warm. However adequate ventilation is essential to improving energy efficiency as well as preventing condensation and mould growth.   Find out more here: www.ukem.co.uk/ventilation

Question 17

What are window inflow valves for?

Accepted Answer

When installing an airtight PVC window, the exchange of natural, projected, air is disturbed, thereby causing many problems. The comfort of life deteriorates: humidity increases, air quality deteriorates, the likelihood of a threat of fungal infections arises. Window inflow valves allow to ensure normative air supply to the window when closed, including maintaining all the advantages of PVC airtight windows.

Question 18

Why not just open the window?

Accepted Answer

When performing such airing, the window is opened throughout its perimeter, thereby creating draughts, sharp temperature drops, an increase in noise levels. Supply ventilation valve, performs protection against noise, ensuring the influx of air into the ceiling area, thereby preventing draught and temperature drops from occurring.

Question 19

Why do I need a window ventilation valve in summer?

Accepted Answer

Leaving the house and leaving the window open, the level of safety of the dwelling decreases, the penetration of dust occurs, moisture enters the rain, as well as various insects fly in. In the case of closed windows, without the use of a ventilation valve, fumes of harmful substances from varnished, painted and synthetic surfaces occur in the room, especially after repairs.

Question 20

Is it possible to do without a window ventilation valve?

Accepted Answer

EU legislation recommends ventilated rooms up to 4 times a day, which is impossible or very cumbersome. The presence of a window ventilation valve allows you to stop this forced airing in most cases, especially during winter.

Question 21

Can the window inflow valve freeze during the winter?

Accepted Answer

If the fume tube functions normally – then not, because the removal of wet air is continuous. The humidity level indoors is reduced. Thus, there is no reason for the formation of condensate and icing of the window valve. It is not recommended to close the valve completely, as this will interfere with air exchange in the room, causing a rise in relative humidity, condensation and ice of the device during the winter period.

Question 22

What Covid guidelines are you following?

Accepted Answer

Guidance continues to change as we go through this pandemic but rest assured, we take your safety and that of our employees as seriously as you do. We follow all the relevant guidance as it is released.   Find out more here: www.ukem.co.uk/post/uk-energy-management-ne-ltd-covid-19-safety-measures

Question 23

How can I reduce our carbon footprint?

Accepted Answer

Find out here: www.ukem.co.uk/post/eco-friendly-heating-options

Frequently Asked Questions

How efficient is YOUR home?

Who we are and how can we help?

THREE SIMPLE STEPS:

Are you eligible for funding?